All orders placed via Unknown webshop are delivered with a security tag. In order for you to return the product the tag must be intact and attached to the garment as when it was sent to you. As soon as the tag has been removed, the product is considered to have been in use and is not possible to return. We provide a lifetime guarantee of authenticity on all our goods. Should an item, against all odds, turn out to be a counterfeit, full compensation will be paid after a written statement from a trusted operator has been received by us together with the item and receipt. The receipt must always be included in a return. Shoes must be returned in their original box, which must be intact as we consider the box as part of the product. Bags must be returned in the associated cloth bag, which must be intact, as we consider the cloth bag as part of the product. Please note that shoes must be tested on a mat to prevent wear, if you want to return them. It is important that the soles of the shoes are intact. ‍ For our Swedish customers: When you buy an item via our website, you have 14 days to cancel your purchase. These 14 days take effect when you have received or picked up the item. If you regret your purchase, send the item back to us by using the enclosed return shipping note. The item must be in the same condition as when you received it, it must not be used and all tags must remain. For more information please go to: ‍ Hallåkonsument.se Konsumentverkets PDF ‍ Return packages within Sweden must be sent with Postnord's pre-printed return label included in the package. If there is no return label in the package, contact us before you send your return, and you will receive a new one. Returns that are not sent in this way may be returned to the customer. If you are outside Sweden and are to return your order with DHL, use the pre-printed return slip and the customs invoice. Call your local DHL/UPS office to book collection of your return package. Once (name of the store) have received your return, this will be processed as soon as possible, but always within 30 days. As a customer, you are responsible for returning the item you do not wish to keep, and also ensure that your desired return item complies with UNKNOWN webshop’s conditions for return.

Our estimated delivery time for shipping is approximately 2-5 business days, however this timeline can vary if something else is promised. Please allow 1 additional business day of processing and handling your order. If you are ordering outside of Sweden but within the EU or if you are ordering from a country outside the EU, please read our terms and information. Deliveries within Sweden have an additional cost of __ sek. ‍ Deliveries within Europe have an additional cost of __ sek. Deliveries outside Europa have an additional cost of __ sek . For orders over _____ sek, UNKNOWN offers free shipping. It will normally take between 1-3 business days for your package to be shipped. However, UNKNOWN cannot be held responsible for any delays as we can not influence unexpected events that may happen during transport. It will normally take between 3-5 working days for the package to be shipped to a country outside Sweden but within the EU. However, we can not be held responsible for any delays as we can not influence unexpected events during shipping. It will normally take between 10-15 working days for the package to be shipped to a country outside the EU. However, we can not be held responsible for any delays as we can not influence unexpected events during shipping. Please note that any additional taxes and fees added due to the country of destination are the customer's own responsibility. When the order has left our warehouse, you will receive a delivery confirmation via email.

For all online customer services, order inquiries and questions send us an email to info@unknownsofo.se All customer inquiries will be answered within 24 hours.